PRIVACY POLICY

PRIVACY NOTICE

By accessing or using AirtekShop.com or any Airtek Services, you confirm that you are above the legal age of majority in your jurisdiction and have read, understood, and agreed to our terms and conditions under the Terms and Conditions section and the Privacy Policy section, along with any applicable laws and regulations.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION BY AIRTEK

Types of Personal Information We Collect:

Information You Provide

We collect and store any information you provide to us while using Airtek Services. Please note that opting not to provide certain details may limit your ability to fully utilize our services.

You provide information to us in various ways, including:

  • Searching for or purchasing products and services.
  • Adding or removing items from your cart or placing orders through Airtek Services.
  • Downloading, streaming, viewing, or using content via a device or application.
  • Updating Your Account or Profile (including multiple accounts associated with different email addresses or mobile numbers).
  • Communicating with us via phone, email, or other methods.
  • Completing surveys, info tickets, or contest entries.
  • Uploading or streaming content like photos and videos.
  • Using Airtek Services or managing Watch Lists, or Wish Lists.
  • Participating in discussions or community features.
  • Providing and rating product reviews.
  • Setting up Reminders or using Product Availability Alerts.

This may result in sharing information such as:

  • Personal details (such as name, address, phone number, email address).
  • Payment information.
  • Age and location details.
  • IP address and contact information.
  • Uploaded content, including photos and videos.
  • Identity documents (such as Driver's Licence, Status Card).
  • Financial and credit history information.
  • Device log files and configurations.

Automatically Collected Information

We gather and store information about your interactions with Airtek Services, including your activities with content and services. Utilizing technologies like cookies and unique identifiers, we collect data when your browser or device interacts with Airtek Services or related content. We also use cookies, device identifiers, and similar technologies to gather browsing and technical information, and we collect and analyze data automatically, such as:

  • Internet protocol (IP) addresses.
  • Login credentials, email addresses, and passwords.
  • Device location, content interactions, and usage metrics.
  • Streaming and download details, including network quality.
  • Purchase history and browsing activity (such as URL clickstreams, page interaction).
  • Technical data like device settings, time zones, and error logs.
  • Images or videos captured in stores utilizing Airtek Services.

Information from Other Sources

We may also receive additional information from external and third-party sources, which help us improve your experience and streamline services, such as:

  • Updated delivery details from Shipping Carriers or third parties.
  • Account and purchase details from partner merchants.
  • Data from credit bureaus for fraud prevention and credit services.
  • Interactions with subsidiary products and services.
  • Search results, sponsored links, and other third-party content.

Information You Can Access

You can view and manage information like:

  • Recent order statuses and complete order history.
  • Personal details (such as name, email, password, address book).
  • Payment settings (such as payment information, Credit Voucher balances).
  • Email notifications and preferences (such as alerts, newsletters).
  • Recommendations and shopping lists.
  • Profiles, reviews, and personalized advertising settings.

PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION

Product and Service Fulfillment

Your information helps us process and manage orders, deliver products and services, handle payments, and communicate with you about orders, improving the quality of info, websites, services, and offer products, services, and promotions.

Service Enhancement and Issue Resolution

We use your data provided to analyze performance, identify issues, back up our website, for remote info, functionality and restoration purposes, and to improve the usability and effectiveness of Airtek Services.

Personalization and Recommendations

We use your preferences to suggest products, services, and features aligned with your interests and preferences, and customize your experience with Airtek Services.

Legal Compliance

We collect data to meet regulatory requirements such as verifying identity and processing tax-related information and to verify compliance with our Terms.

Communication

We use your personal information to communicate with you about Airtek Services through various channels, including phone, email, and chat.

Conduct and Perform Statistical or Other Analyses

We gather data to perform statistical analysis, track trends, and analyze user behavior and collective characteristics related to energy, usage, service, engineering, warranty, predictive factors, and more.

Advertising

We may use your personal information to show you interest-based ads featuring products, services, and features that may appeal to you. However, we do not use identifiable personal data for ad targeting.

Fraud Prevention and Risk Management

Information is collected and used to detect and mitigate fraud and abuse, ensuring the security of customers, Airtek, and others. Credit risk assessments are also conducted as necessary.

Consent-Based Uses

For purposes not covered above, we will request your explicit consent before processing your personal information.

Use of Cookies and Identifiers

We employ cookies and other technologies to recognize your browser or device and enhance Airtek Services.

Sharing Your Personal Information

Customer data is integral to our business, and we do not sell it. Personal information is shared only as outlined below or with subsidiaries under Airtek's control that adhere to this Privacy Notice or equivalent privacy standards.

TRANSACTIONS INVOLVING THIRD PARTIES

Third-Party Services and Products

Airtek Services may include products, applications, or services from third parties. For example, you may purchase products from third-party sellers through our platform, or download third-party applications from our website. Additionally, we may offer services or products in partnership with third-party businesses. When a third party is involved, it will be apparent, and we may share relevant customer information with the third party for the purpose of completing the transaction.

Third-Party Providers

We engage third-party providers to perform essential functions on our behalf, such as fulfilling orders, delivering packages, sending emails, analyzing data, marketing, processing payments, credit approval, financing options, managing credit risk, and providing customer service. These providers will have access to personal information necessary to perform their tasks but are prohibited from using it for other purposes.

Business Transfers

As part of business strategy, we may buy or sell businesses or services. Customer information is often included in these transactions, remaining subject to the existing Privacy Notice unless consent is obtained. In the unlikely event of a full acquisition of Airtek or its assets, customer data would be transferred as an asset.

Protection of Airtek and Others

We may disclose personal information to comply with legal obligations, enforce our Terms, or protect Airtek, its users, or others from fraud or harm. This includes sharing data with organizations for fraud prevention and credit risk management.

If personal information is required to be shared beyond these circumstances, you will be notified and provided an option to decline.

Cross-Border Transfers

When transferring personal information outside of your province, territory, or Canada, we ensure compliance with this Privacy Notice and applicable data protection laws.

Security of Your Information

We prioritize the security and privacy of your personal information by implementing robust systems and procedures:

  • Encryption We use encryption protocols and software to safeguard your data during transmission.
  • PCI Compliance We adhere to the Payment Card Industry Data Security Standard (PCI DSS) for credit card data handling.
  • Safeguards Our measures include physical, electronic, and procedural protections. For example, we may request proof of identity before sharing personal information.
  • Help Feature Most browsers and devices provide options to manage cookies and identifiers, such as preventing their acceptance, receiving notifications when a new cookie is set, or blocking them entirely. However, since cookies and identifiers enable key features of Airtek Services, we recommend keeping them enabled, and blocking or rejecting cookies may prevent you from adding items to your shopping cart, completing checkout, or accessing services that require your login.
  • Your Role Protect your account by using unique passwords and logging out of shared devices.

ADVERTISING PRACTICES

Third-Party Advertisers and Links

Airtek Services may feature third-party ads and links to external sites or apps. These advertisers may collect information about your interactions for ad targeting. For more details, refer to our Interest-Based Ads policy.

Ad Services

We may share anonymized advertising identifiers (such as cookies) with third-party advertisers to display relevant Airtek ads and measure their performance. While we don't share identifiable customer actions like purchases, we may share aggregated data for better ad targeting.

Access to Your Information

You can access and update your personal information, including your name, address, phone number, email address and payment methods through the "Your Account" section.

YOUR CHOICES

You may have control over how your information is collected and used depending on your data choices and province of residence:

  • Providing Information You may limit the data shared, but it may restrict access to certain services.
  • Updating Information You may update details in your account settings, however, prior versions may be retained for records. You may have the right to request access to, correction of, or deletion of your personal data as permitted by applicable law. To make such a request, please contact your local Airtek Shop or your Account Representative.
  • Communications Preferences You may adjust your email or notification preferences in your account or app settings.
  • Advertising Preferences You may modify your settings to opt-out of interest-based ads.
  • Cookies You may use browser settings to manage cookies; and disabling them may limit some features.
  • Browsing Without Linking Accounts To browse our website without associating your browsing history with your account, simply log out of your account and block cookies in your browser.
  • Consent Withdrawal You may withdraw consent for specific data processing at any time. If you have provided consent for us to process your personal information for a specific purpose, you may withdraw your consent at any time, and we will cease processing your data for that purpose.
  • Opt-Out You may opt out of certain data usage types by adjusting your settings on the relevant Airtek website, device, or application. Most devices allow you to modify device permissions through the settings menu. Please contact your mobile service provider or device manufacturer.

ABOUT COOKIES

We use cookies, pixels, and other similar technologies (collectively referred to as "Cookies") to recognize your browser or device, understand your preferences, and deliver essential features and services. Additionally, Cookies are used for the following purposes:

  • User Recognition Identifying you when you sign in to our services to provide product recommendations, personalized content, and other customized features.
  • Preference Management Storing your specified preferences, such as interest-based ad settings, which can be managed through your account.
  • Shopping Basket Tracking Keeping track of items added to your shopping cart.
  • Research and Diagnostics Conducting analysis to improve our content, products, and services.
  • Fraud Prevention and Security Detecting and preventing fraudulent activity and enhancing website security.
  • Relevant Content Delivery Delivering ads and content tailored to your interests on our sites and third-party platforms.
  • Performance Reporting Measuring and analyzing the effectiveness of our services.

Cookies are essential for using some features of our services. For example, if you block or reject cookies, you may be unable to add items to your shopping cart, proceed to checkout, or use features requiring sign-in.

Third-Party Cookies

Approved third parties may also set cookies when you interact with our services. These third parties include search engines, analytics providers, social media networks, and advertising companies. They use cookies to deliver content (including ads) relevant to your interests, measure ad effectiveness, and perform services on our behalf.

Managing Cookies

You may be able to manage cookies through your browser settings. Most browsers have a "Help" feature explaining how to:

  • Prevent your browser from accepting new cookies.
  • Receive notifications when a new cookie is set.
  • Block cookies entirely.
  • Adjust cookie expiration settings.

If you block all cookies, neither we nor third parties will be able to transfer cookies to your browser. However, this may require manual adjustments to your preferences each time you visit our site, and some features or services may not function properly.

TERMS AND CONDITIONS, NOTICES, AND REVISIONS

By using Airtek Services, you agree that your use and any disputes regarding privacy are subject to this Privacy Notice and our Terms and Conditions, which include limitations on damages, resolution of disputes, and the application of the laws in the province or territory in which the Dealer and Airtek mutually carry on business, and the federal laws of Canada applicable therein, excluding the laws of the Province of Québec. As our business evolves, our Privacy Notice may also change. Please visit our website regularly to review updates. Unless stated otherwise, the current version of our Privacy Notice applies to all information we have about you and your account. However, we will not materially change our policies or practices in a way that makes them less protective of customer information collected in the past without obtaining consent from affected customers.

REQUESTS AND CONCERNS

In accordance with applicable laws, you have the right to request access to, correction of, or deletion of your personal data. Please note that certain services may be limited depending on your location and preferences. If you have any requests or privacy-related concerns, please reach out to your local Airtek Shop or your Account Representative with a detailed description, and we will make every effort to resolve your concerns promptly and within 7 business days.