Return Policy

Return Policy

At Airtek, we aim to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not be what you expected. To ensure a transparent and fair return process, please review our return policy below.

Return Conditions:

  • Uninstalled Products: Products must be returned uninstalled, in their original condition, and contained within their unopened, original packaging. Installed products are not eligible for return due to the specific nature of our products.
  • Time Frame: Returns must be initiated within one week from the date of delivery. Requests for returns made after this period will not be accepted.

Return Process:

  1. Contact our customer service team at info@airtekontario.com or call us at 1-866-969-1931 to initiate the return process.
  2. Provide your order number and details about the product you wish to return.
  3. Our team will review your return request and, if it meets our conditions, will provide you with a return authorization and instructions on how to send back the product.

Refunds:

Upon receipt and inspection of the returned product, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exceptions:

Please note that certain types of items are exempt from being returned, such as custom-made or personalized products.

Shipping Costs:

Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Additional Information:

We reserve the right to refuse returns that do not meet our return conditions in our sole discretion. Additionally, we may require a restocking fee for any product that is returned more than once or does not meet our return conditions.

Thank you for purchasing from Airtek. We’re here to help if you have any questions or require further assistance.